Ordering prints & photo products

ImageEvent Prints lets you (and, when you allow it, your guests) order photo prints and products straight from an album. ImageEvent is the seller; you pay by card (Stripe). After payment each line goes to the lab you chose—Prodigi, Lumaprints, or Gooten. Live sizes and prices: Prints. Policy: Print policy. Turn prints on from Tools or Edit Album before guests will see Order prints.

Turn prints on for albums

Open Tools.
Under Prints on all albums, click Enable all (or Turn all off to disable everywhere). The change runs in the background across albums.
Or open Edit Album for one album and turn print ordering on or off there only.

Guests can order only when they can already view the photo and the album allows prints (including Hidden albums shared by URL or Private Link). Personal albums stay owner-only for guests—visitors will not get an order path there. After enabling, confirm with View as Guest if you want to see the guest Order prints entry.

How to order prints

Open an album where prints are enabled. Optionally check the photos you want first.
Click Order prints (Album Bar or album tools). Your print workspace opens and is saved so you can leave and come back later. Use Add more from album if you need additional photos.
Select a photo, then pick product type (photo print, fine art, canvas, metal, framed, acrylic, cards, posters, or mugs), size, finish, and lab. Exact sizes depend on the lab—compare on the pricing page.
Choose Fill or Fit (see below), drag to reframe if needed, set quantity, then add to cart.
Open the print cart, choose a shipping speed (United States only), then pay with card on Stripe.

You can keep shopping from other albums and return to the cart before checkout. If you leave Stripe without paying, your cart should still be there when you come back. Past orders: Print order history from Tools. For Fill vs Fit, DPI, labs, shipping, and refunds, use the sections below.

Who can order

You can order prints of your own photos. Guests and visitors can order only when they can already view the photo and the album allows print ordering (including Hidden albums shared by URL). Personal albums stay owner-only for guests. If prints are not offered on an album, visitors will not see an order path for those photos. To turn Prints on for every album at once, use Tools.

Products and sizes

What we sell today (exact sizes and which labs offer each size are always on the pricing page):

Photo prints — Photo or Pro paper, glossy or lustre
Fine art — Fine art or cotton photo rag paper
Canvas — Stretched, ready to hang
Metal — Printed on aluminum
Framed — Print in a frame
Acrylic — Face-mounted acrylic
Cards — Greeting cards
Posters — Large paper posters
Mugs — Photo mugs

See live sizes and prices.

Choosing a print lab

You pick a lab for each product. Prices and strengths differ by material. You may mix labs in one cart — you may get more than one package, and you pay each lab’s shipping (we do not discount lab shipping).

Prodigi (US partner network) — Often the best everyday value on photo prints
Lumaprints (Anaheim, California) — Strong for canvas, fine art, and metal
Gooten (US print-on-demand network) — Broad catalog; useful for photos, wall art, cards, and mugs

Compare labs on Compare print labs (includes a sample shipping calculator). Your cart quote is what you pay.

Fill, Fit, and reframing

Fill fills the paper. A dashed print window matches the paper size — drag to reframe and zoom to crop (like a drugstore print kiosk). The cart shows Reframed only when you moved the crop away from the default center.
Fit shows the whole photo. If the photo and paper aspect ratios differ, white borders appear on the sides or top and bottom.

From the cart you can Edit print to change crop or options for that line. Photos are sent as sRGB JPEG. Color on paper will not match every screen; slight variation between labs and between screen and print is normal.

Resolution (DPI) guide

We estimate print sharpness from your photo pixels and the size you choose (and your crop when using Fill):

Below about 100 DPI — that size is not offered.
Between about 100 and 150 DPI — you must confirm the print may look soft.
Above about 150 DPI — good for that size under normal viewing.

We do not refund a print for softness you confirmed at order time. Prefer a smaller size, a different crop, or a sharper original if the warning appears.

Cart, quantity, and shipping speed

Open Cart to change quantity, remove a line, or edit a print. Choose a shipping speed before you pay:

Economy (Budget) — typically about 5–9 business days for US delivery (production plus transit)
Standard — typically about 3–6 business days
Express — typically about 1–3 business days after the lab ships

Times are typical, not guarantees. Each lab maps those speeds to its own carriers. Shipping quotes appear on the cart after rates load; the Pay button stays unavailable until a valid quote is ready.

Pricing, tax, and paying with card

Retail prices on the site are what you pay for the product. Shipping and sales tax (where ImageEvent must collect it) are added at checkout from your shipping address. Payment is by card through Stripe; card data is handled by Stripe and is not stored by ImageEvent. After you pay, the order is submitted to the lab(s); production usually starts soon after.

Change of mind: once the lab has started production, we cannot cancel for a change of mind. Contact us right away if you spot a problem before production begins — we will help when we still can.

Shipping (United States)

We ship to the United States only for now. Your full address at Stripe checkout is what we fulfill to. A mixed-lab cart may ship as separate packages; each shipment gets its own tracking when the lab provides it. We do not discount lab shipping. Sample rates: shipping calculator on the labs page — the cart quote still wins.

Order confirmation and tracking

After you pay, you get a confirmation with an order number and a link to follow status. We email you again when tracking is available. Open the confirmation / track link anytime to see lab status (queued, in production, shipped) and tracking when the lab has labeled the package. Keep that email — the link includes your order key. You can also open Print order history from Tools.

Reprints and refunds

Write to orders@imageevent.com with your order number. Include photos of damage when you can — that speeds up a reprint.

We reprint or refund when:

The lab damages a print or ships a defective product
The wrong photo or wrong size was produced
The carrier loses the package

Refunds are issued by ImageEvent through Stripe.

Not covered:

Change of mind after production has started
Low resolution you acknowledged
Normal screen-to-print color difference
Carrier delays after the package is labeled (we still help chase tracking)

Full detail: Print policy.

Privacy and what labs receive

To fulfill an order we share with the lab and its production partners: recipient name, address, email, phone if you provided one, and the photo file needed to make the print. We keep the order record, including what you paid and the lab cost. Labs download the image over a signed, time-limited URL for production only.

Get help with a print order

Email orders@imageevent.com with your order number for print-order issues. For account or album help, use the usual contact form or support@imageevent.com.

Before you buy:

Prints — sizes and live prices by lab
Compare print labs — strengths, shipping, sample calculator
Cart — your current print order
Print order history — your past orders and tracking
Tools — enable Prints on all albums, Global Settings, address book, default template, downloads, order history
Print policy — seller, labs, shipping, reprints