American Greenhouses (Hostagardens of Burr Ridge) (ordered 2/15/07, first & last order, * - arrived 4/28/06, ** - B/O until mid-May): Frances Williams * Heat Wave * Magic Fire * One Man's Treasure * Katsuragawa Beni * Yellow River * Fern-Leaf Peony 'Rubra Plena' (2) * Daylily 'Big City Eye' ** Daylily 'Catherine Woodbury' * Daylily 'Eleonore' * Daylily 'Dan Mahony' ** Daylily 'MacBeth' ** Daylily 'Light Years Away' * Daylily 'Sabine Baur' *.
The three B/O Daylilies did not arrive by the first of June.
After sending an email the first of June they said crop failure, I have been waiting for a refund since June 5, I sent email on 6/13/07 inquiring about when to receive a refund, on 6/15/07 they sent an email saying "We'll make arrangements to have a refund issued early next week".
On 6/25/07:
I sent an email asking when the refund will be issued & I said "This is taking too long."
They replied "I'm sorry for the delay in replying to your request.
We recently had a hard drive crash & no longer have a record of this order. If you can email us copy of the order we'll be happy to issue your credit.
Fred".
I immediately sent an email with the information about my order and I also said "I hope we can get this taken care of today."
They replied "Thank you for sending the order copy. We'll have your refund issued this week."
On 6/25/07, I called the credit card company and they opened a dispute for the refund amount. They issued a temporary credit on 6/26/07.
On 6/28/07, I received an email from PayPal saying they were notified by the credit card company of the disputed (non-refunded) amount.
On 7/23/07 the temporary credit, which was issued on 6/26/07, was made permanent.
I have heard nothing from the company since 6/25/07. During this whole process, I initiated the contacts; they did respond when I made contact with them.
The two Fern-Leaf Peony Rubra Plena do not look like Fern-Leaf Peonies.
The prices were low, BUT the plants were SMALL. They are growing. Single-fan Daylilies, five of six Hostas were single-eye.
