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Billing on ImageEvent: trial members use Choose a plan; paid members use Your account (Account & Billing). Stripe (card) can update or cancel auto-renew on our site. PayPal auto-renew is changed only in PayPal: Settings → Payments → Manage automatic payments. Prices below are in US dollars (USD).
Account packages and how to upgrade Start with the 21-day Trial, then pick Premium or Power Premium. Compare plans on the packages page. After you create an account, billing happens on Choose a plan (trial) or Your account (paid).
Billing topics:
Your account page Your account is Account & Billing. Sign in, then open it from your home page or from a renewal banner. At the top you see account type (Premium or Power Premium), a green chip when auto-renew is on (Auto-renew on · Monthly or Yearly), how many files you use, and either Next charge (auto-renew) or Renewal / expiry (pay once). The note under that card is the next amount and date. Plans & billing is the working area:
Trial members use Choose a plan instead of this page until they pay. Auto-renew (subscriptions) Auto-renew is a subscription. We charge the card or PayPal on a schedule so the account does not lapse.
Canceling auto-renew is not the same as deleting the account. Cancel auto-renew and you keep access through the date already paid. See cancel auto-renew vs close the account. Yearly auto-renew and pay once Two yearly options:
PayPal auto-renew is yearly only. There is no PayPal monthly subscription on these pages. Monthly auto-renew Monthly auto-renew is Stripe only (Pay yearly / Pay monthly on Choose a plan and Your account).
Update your payment method Do this when the card expires, a charge failed, or you want a different card. Only accounts with auto-renew on have these buttons. Paid with Stripe (card, wallet, or bank)
Paid with PayPal
Cancel auto-renew (keep your time) This stops future charges. It does not delete albums. You keep access through the paid-through date shown on the page. Stripe yearly or monthly
Change monthly, yearly, or plan There is no in-place switch from monthly to yearly (or the reverse) on the same subscription. Cancel the one you have, then buy the other from Your account.
Forms of payment Online: Stripe (card, and depending on device/region Link, Apple Pay, Google Pay, Amazon Pay, Cash App Pay, or US bank / ACH) or PayPal. Same plan either way. All prices USD. Stripe handles monthly auto-renew, yearly auto-renew, and pay once. PayPal handles yearly auto-renew and pay once (not monthly). You may also pay by check or money order with the printable form. That is processed by hand and is pay once, not auto-renew. Pay with a check or money order To be upgraded or renewed using a check or money order, please follow these 3 easy steps.
Pay with PayPal On Choose a plan or Your account, use the PayPal links under the Stripe buttons. Yearly auto-renew uses PayPal Subscribe; pay once uses PayPal Buy Now. After PayPal confirms, ImageEvent updates the account. PayPal auto-renew is yearly only. To change the PayPal funding source or stop PayPal auto-renew, use PayPal → Settings → Payments → Manage automatic payments. You can still send a PayPal payment by email if you prefer a manual yearly pay-once:
When does the Trial Package Expire? The Trial Package lasts 21 days. After you confirm your email, signing in during the trial opens Choose a plan (Welcome + Premium and Power cards). Pay yearly or monthly with Stripe, or yearly with PayPal. We send a reminder before day 21. At 21 days the trial ends and albums are disabled; you still have up to 2 weeks to sign in, land on Choose a plan, and pay before the account is deleted. Maximum size, file types, and video upload limits Upload size and format support depend on membership level:
Supported file types: Supported file types
Images JPEG, PNG, GIF, HEIC, AVIF, WebP, TIFF, BMP, SVG, PSD - plus many more
JPEG/JPE/JPG, GIF, PNG, TIF/TIFF, HEIC/HEIF, WEBP, AVIF, ART, AVS, BMP, CGM, DCM, DCX, DIB,
DPX, FAX, FIG, GPLT, ICO, JNG, MAT, MONO, MTV, OTB, P7, PALM, PCD, PCDS, PCL, PCX, PGM,
PICON, PICT, PIX, PNM, PSD, PWP, RLA, RLE, SCT, SFW, SGI, SVG, TGA, WBMP, WPG, XBM
RAW Canon, Nikon, Sony, Fuji, Panasonic, DNG, and other camera RAW
Canon (CRW, CR2, CR3), Nikon (NEF), Minolta (MRW), Olympus (ORF), FujiFilm (RAF),
Sony (ARW, SRF), Panasonic (RW2), Pentax (PEF), Leica (RAW, DNG), Digital Negative (DNG),
other RAW file formats
Video MP4, WebM, MOV, AVI, WMV, MKV, M4V, MPEG - and more
Microsoft Media (AVI, WMV, WM, ASF), Real Video (RM, RAM), Apple QuickTime (MOV, QT),
MPEG-1 / MPEG-2 / MPEG-4 (MPG, MPEG, MPE, M1V, MP1, MPEG2, M2V, MP2, MPEG4, M4V),
3GP (3GPP, 3GP, 3GPP2, 3G2), DivX (DVX, DIV, DIVX), AVCHD (MTS, M2TS, M2T),
Matroska (MKV), WebM, MOD, TOD
Office Formats Word, Excel, PowerPoint, PDF, HTML, OpenDocument, and more
Word (DOC, DOCX, DOT), Excel (XLS, XLSX, XLT),
PowerPoint / Slide Shows (PPT, PPTX, PPS, PPSX, POT),
Portable Document Format (PDF),
Rich Text Format (RTF), Open Office (ODT, ODS, ODP),
Lotus Spreadsheet (123, WK1, WK2), Novell WordPerfect (WP, WPD),
HTML
If you are planning to publish 4K or 8K content, event recordings, interviews, performances, or long-form tutorials, choose the package that matches your largest source files before you upload so your workflow stays uninterrupted. 4K/8K and large video support Share your best quality: 4K and 8K HDR Videos
ImageEvent is for creators and businesses who want photos and videos to look great when people watch them online. On Premium, you can upload videos up to 300MB per file and we encode up to 4K HDR. Power Premium raises those limits to 4GB per video and adds 8K HDR encoding (some older Premium accounts may already allow the higher upload cap). There is no limit on how long a video can be—only the per-file size limit applies—so 4K clips, full events, and longer recordings are all welcome on Premium; 8K masters need Power Premium.
When your upload finishes, we prepare web-friendly versions of your video in the background. Our systems use modern graphics hardware designed for video, so that step is typically done in seconds. The result is smooth playback and a clear, high-quality picture for your viewers. If you upload high dynamic range (HDR) material—whether it is HDR10 or Dolby Vision—we convert it to HDR10 in AV1 for streaming, which tends to play reliably on the widest range of HDR-capable TVs, phones, and browsers. We also create companion SDR (standard dynamic range) versions automatically, so guests on older devices or in environments where HDR is not available still see a great-looking picture. Embedded subtitles you can choose at playback. When your source file ships with subtitle or caption tracks embedded in the container—multiple languages, SDH, commentary captions, or any other timed text your editor or camera export includes—those tracks are carried into our streaming renditions. In the album viewer, guests use the player’s subtitle control to pick the track they want while the video plays, so one upload can serve international audiences, accessibility needs, and viewers in quiet settings. We also synthesize standard WebVTT ( .vtt) subtitle files as separate deliverables. Open Image properties on the enlarged video to access those captions: copy the link or download the .vtt for archives, accessibility workflows, or pairing with a rendition you saved locally.Download and reuse every encoded size. The same Image properties panel lists each streaming rendition we generated for that clip—such as 720p, 1080p, 4K on Premium, and 8K on Power Premium when produced from your source—with ready-to-share URLs. When your account and album allow downloads, you can copy a URL or download any listed resolution so the file can be archived, played offline in another app, or dropped into editing and presentation tools without starting from scratch. Video experience we keep raising the bar on. ImageEvent’s video stack continues to evolve: multi-resolution encodes through 720p, 1080p, 4K on Premium, and 8K on Power Premium when your source supports them, modern codecs such as AV1 (with complementary encodes where browsers need them), HDR workflows paired with automatic SDR fallbacks, and bandwidth-aware delivery so each guest gets the richest picture their connection and device can decode smoothly. Background transcoding stays tuned for speed as well as quality, so large, high-bitrate masters move from finished edit to polished, shareable playback with minimal friction.
Preferential customer support Most support requests are done through our online form. All requests are taken in the order received, however premium memberships are given the highest priority and will be answered first. Our Customer Support tries to get all requests back to you within 24 hours. Membership promotions and account credits Membership promotions and account credits may vary by package and billing period. When available, details are sent by email at the time of purchase or renewal and are also reflected in your account and billing information. How do I cancel my account To stop auto-renew only (keep albums through the paid date), use Cancel auto-renew on Your account. Do not email for that if you paid with Stripe; use the Cancel auto-renew button. To close the account and remove albums, email support. We close it within about 48 hours. Backup your files first. We send confirmation when the account is removed. Closing the account is separate from canceling auto-renew; if auto-renew is still on, cancel it as well (Stripe on our site, PayPal in PayPal) so you are not charged after the account is gone. Change name, password, and email address To change your name, password, and/or email:
Finding username and password When you join ImageEvent, you will create your username and password that you will use to access ImageEvent. Moments after you signup, you'll receive an email message containing your username and password as a reminder. Please save this email in case you forget your password. Just in case you forget your username or password (or both of them), you can retrieve it. You can retrieve it with your username or email address. Your username and password will be immediately sent to the email address that is in your account. When you are not logged in, you can still view your albums, but you won't be able to use all of ImageEvent's features such as creating and uploading images. Can I purchase more storage? Yes. Extra 1,500 files is $32.95 pay once. You do not pay that storage add-on again at renewal. Premium renewal that also adds 1,500 files is $56.95 for one year of Premium plus the extra files (the extra storage is not billed again later). That offer is pay once only. It appears on Your account for pay-once Premium accounts, not while auto-renew is on. Extra 1,500 files by itself ($32.95) stays available for both pay-once and auto-renew Premium. Changing Header & Footer (Power Premium only) This feature is available to Power Premium accounts only. Use the Header/Footer editor to replace the ImageEvent logo and links with your own custom header and footer HTML. If you already have generated HTML, click the "HTML" option in the editor and paste your code directly. Header setup:
Can you restore a removed account? There is a good possibility that we can restore your account. We have multiple offline backups where we may have your account fully intact. We may charge a restoral fee if you choose to have it restored. If you like it restored, please do contact the support team and we can look into it further. |